If you have any other questions, feel free to contact us.
Zip file is a collection of application recording environment logs.
Please send us an email without deleting this file.
App Opens iOS Mail App.
App Opens OS Share View. Select Mail-App that you use.
About Beta iOS16.4
please refrain from updating to iOS16.4.
Please Check HERE
About Meet Feature
Please Check HERE
Password Enter Problem in iOS16 or later
Go to iPhone Settings -> Passwords and turn off “Automatic password entry” and enter your password.
After setting the password, please restore the setting.
List of Frequently Asked Questions
- About SilentLog
- Devices for SilentLog
- About SilentLog Account
- How to create SilentLog Account
- Can not create SilentLog Account
- How to delete SilentLog Account
- About AppleWatch(SilentLog)
- Can not display photos(SilentLog)
- About SilentLog Plus
- Devices for SilentLog Plus
- Invalid Location
SilentLog’s aim is intended to create a Timeline by deviding your day into Stay, Walk, Transport and leave lifelogs without having to do any special operation.
Devices for SilentLog
SilentLog run at iPhone after iPhone5s.
SilentLog do NOT run at iPad.
SilentLog also run at Android devices.
About SilentLog Account
If you create SilentLog Account, your data will be backup at server.
Can not create SilentLog Account
- mail-address already registered in SilentLog can not be registered.
- Please try password reset if you have registered.
- If you have not registered at all and have installed the app for the first time, please contact support.
How to delete SilentLog Account
If you delete SilentLog Account, you can NOT restore information about that account.
- log data
- premium ticket
Please access below URL and enter neccessary information.
Delete Account URL
SilentLog of AppleWatch …
do NOT sync data between iPhone and AppleWatch
Can not display photos(SilentLog)
Please confirm abount authorization at iPhone setting.
iPhone’s Setting app -> Privacy -> Photos -> SilentLog will be
「Read and Write」
About SilentLog Plus
SilentLog Plus retrieves, displays and synchronizes data that backed up from SilentLog(iPhone app).
SilentLog Plus is exclusively for users who have purchased a premium ticket and registering an account.
Devices for SilentLog Plus
SilentLog Plus run at iPad on iOS11 or later.
SilentLog Plus do NOT run at iPhone.
Since the release of iOS13.4, there is a problem that abnormal location information (around Africa) is acquired.
As of April 28, the occurrence conditions and the solution method are not known.
Please try the following measures.
ON-OFF Location Service of Device
Re-install the app
Since version 4.4.2, we have fixed it so that abnormal location information is not saved.